Burnout & starting again

Ashamed before appointments

Dreading clinic, tidying your data, or cancelling because you cannot face it. Why the tidied version backfires, and what you are allowed to ask for.

Written by Updated 26 November 2025 7 min read
The 60-second answer

Dreading an appointment, tidying your data before one, or cancelling because you cannot face it are all extremely common, and all of them make the appointment less useful than it should be. The awkward truth is that the appointments people dread most are the ones they most need, and that the dread is usually about being judged rather than about the medicine.

  • Feeling marked rather than helped is the usual cause, and one number carrying months of effort is what produces it.
  • Presenting a tidier version than the real one gets you advice for a life you are not living.
  • Cancelling is the worst outcome, because the gap grows and so does the dread of the next one.
  • You are allowed to say the appointment feels like this. It is useful information for your team, not a complaint.
  • You can ask to see someone else, bring someone with you, or change what the appointment covers.
  • Appointments exist to catch both directions: glucose that rises and stays higher toward ketones, and lows you may have stopped noticing. A hypo can come on at the time or shortly after, and again hours later including overnight, and reduced awareness of that is exactly the sort of thing an appointment is for.
Why it happens

Why a clinic appointment feels like a report card

A great deal of it is structural rather than anyone’s fault. You arrive, a number is taken, the number is discussed, and the conversation proceeds from it. Whatever the intention, that shape is the shape of a test result being reviewed, and a person who has worked hard for three months and has a worse number than last time will feel it as a verdict regardless of tone.

Language does the rest. Compliance, control, good and bad numbers, “we need to see this come down”: all of it is common, most of it is unthinking, and all of it lands as judgement on someone already worried. Plenty of teams have moved away from it and plenty have not.

And there is the gap between effort and result, which is genuinely unfair. Type 1 does not reward effort reliably: a person can do everything carefully and have a worse HbA1c than someone who did not, because illness, growth, hormones and luck all get a vote. Being assessed on the outcome of that is the thing that stings.

What it costs

Why the tidied version backfires

The instinct before an appointment is to present better than the reality: mention the good fortnight, not the bad month; describe what you intend to do rather than what you do; leave out the doses you have been guessing at. That is entirely human and it has one specific consequence, which is that every suggestion you get back is built for the version you described.

So the plan you leave with fits someone else, it does not survive contact with your actual week, and the next appointment starts further behind. The dishonesty is not the problem; the mismatch is. And it is a mismatch nobody can correct, because only you know it is there.

Cancelling is the version of this with the highest cost. The gap grows, the assumed judgement grows with it, and the next appointment becomes harder to face than the one you avoided. If you are going to do one thing differently, going while dreading it beats not going.

What you can do

Things you are allowed to ask for

You can say it. “I find these appointments hard and I dread them” is a sentence a good team will want to hear, because it explains things they may have been reading as disengagement. It is also a sentence most people never say, assuming it is not the sort of thing you bring up at a medical appointment. It is.

You can ask for a different shape. Starting with what you want help with rather than with the numbers, spending the time on one problem instead of a general review, or agreeing that HbA1c is mentioned once rather than being the frame: all reasonable requests, and most teams will accommodate them if asked.

You can also bring someone with you, and you can ask to see a different member of the team if the relationship is not working. Neither is rude, and neither is unusual. If appointments consistently leave you feeling worse, that is a problem with the fit rather than with you, and it is worth solving rather than enduring.

What varies

What makes it worse

A previous bad experience is the strongest predictor, and it can shape years of appointments afterwards, which is worth saying to whoever you see next rather than carrying silently. Being seen with a parent changes the dynamic considerably for teenagers, and asking for part of the appointment alone is a normal request.

a long gap since the last onea bad stretch beforehanda previous appointment that went badlythe language usedbeing seen with a parentHbA1c coming firstnot knowing what will be discussed
Real-life examples

How it plays out

Examples, not instructions or doses.

The tidied version

You describe the good fortnight rather than the difficult two months, and leave with advice built for that fortnight. It does not survive the week, through no fault of the advice.

The one that got cancelled

Too rough a stretch to face being asked about it, so the appointment goes. Six months later the gap itself is the reason not to book, which is how a year passes.

The sentence that changed it

Saying plainly that these appointments feel like being marked. The conversation afterwards was different, and the team had not realised how it was landing.

When it's urgent

Missing appointments matters clinically as well as emotionally: the checks they cover exist to catch things early, and a long gap is worth closing even if you dread it. If you feel very unwell, have high glucose with ketones, are being sick and cannot keep fluids down, or are breathing fast, contact your diabetes team or call NHS 111 rather than waiting for an appointment, and call 999 if someone is drowsy, confused or unconscious. If how you feel about your diabetes is affecting you more broadly, including thoughts of harming yourself, please tell someone today: call Samaritans free on 116 123, text SHOUT to 85258, or speak to your GP.

If this is happening now: what to do →
What to notice

Worth paying attention to

That dread usually comes from feeling assessed rather than from the medicine, and that the structure of an appointment produces it without anyone intending to
That presenting a tidier version gets you advice built for a life you are not living, which is a mismatch only you can see
That cancelling costs the most, because the gap and the dread grow together
That saying the appointments feel hard is useful information for your team rather than a complaint
That you can ask to start with your problem rather than the numbers, bring someone with you, or see a different member of the team
That effort and outcome are not reliably related in type 1, which is what makes being assessed on the outcome sting
What to ask your team

Questions that make an appointment useful

"I find these appointments hard, can we talk about how they are structured?"
"Could we start with what I want help with rather than with my HbA1c?"
"I have not been honest about how much I am struggling, and I would like to start from the real picture."
"Could I see a different member of the team, or bring someone with me next time?"
"Can we spend this appointment on one thing rather than reviewing everything?"
Sources