Highs, lows & emergencies

What to do when a high will not come down

A stubborn high often means insulin is not getting in. Why checking ketones comes before another correction, and why stacking corrections leads to a crash.

Written by Updated 13 July 2025 6 min read
The 60-second answer

A high that will not come down is one of the more worrying things to face, and it has a small number of usual explanations. The first move is not another correction; it is to check for ketones, because that changes everything about what to do next.

  • A stubborn high often means insulin is not getting in: a failed site, a kinked cannula, or damaged insulin.
  • Check ketones when a high will not shift. That single step decides how serious this is.
  • Correcting again and again without asking why is how people stack insulin and then crash.
  • High with ketones, plus feeling unwell, is the early edge of something serious and follows your sick day plan.
  • How you correct, and your ketone thresholds, are set with your team; this page is the shape, not the numbers.
Why

Why a high sometimes will not shift

When a high refuses to come down, the most useful question is not “how much more insulin” but “is my insulin actually getting in”. A surprising amount of the time the answer is no. For pump users, a failed or kinked cannula, a site that has come loose, or an air bubble can quietly stop delivery. For everyone, insulin that has been too hot or frozen can have lost its strength, and injecting into a built-up lump makes absorption erratic.

Other explanations are ordinary. Illness raises your insulin needs, sometimes a lot, so a high during a cold or an infection is the body needing more rather than the insulin failing. Stress and some medications do the same. A big fatty meal keeps glucose up for hours, so a high that will not shift after a takeaway may just be the meal still arriving. And a stubborn high can be a rebound after an overtreated low.

The reason this matters is that the fix is different for each. More insulin helps a genuine shortfall and does nothing for a failed site except set up a crash when the site is fixed and all that insulin suddenly works. So the honest first step is to work out which situation you are in, and the tool for that is ketones.

Ketones

The check that decides everything

Checking for ketones is the single most important thing to do when a high will not come down, because it tells you whether this is an inconvenience or the start of an emergency. Ketones build when the body cannot get glucose into cells and starts breaking down fat instead, which is exactly what happens when insulin is missing, so a high with ketones is the warning sign that insulin genuinely is not getting where it needs to.

If you have ketone strips, blood or urine, this is what they are for, and pump users especially should have a low threshold for checking because a delivery failure produces ketones faster. Your team will have given you, or can give you, the levels that mean act now, and this is the moment to use your sick day plan, which is the written set of steps agreed in advance for exactly this.

What you do about a high with ketones, including whether and how to correct and by what route, is a clinical plan made with your team, not a number to read off a website. The general shape is: do not ignore it, follow the plan you agreed, and escalate if it is not improving. If you do not have a sick day plan or ketone strips, that is worth sorting before the next time rather than during it.

What not to do

The stacking trap, and when to get help

The instinct with a stubborn high is to keep correcting, and it is the trap. Rapid insulin takes hours to finish working, so a correction that seems to have done nothing after an hour may simply not have peaked yet, and adding another on top means two doses working at once. That is stacking, and when a failed site is suddenly replaced, or the delayed doses all land together, it produces a hard crash into a hypo, a low that can arrive hours after the corrections that caused it. Give a correction time to work before assuming it has failed, and if it has genuinely failed, suspect the delivery rather than the dose.

For pump users the standard move when a high will not come down and ketones are present is often to stop trusting the pump and use a pen while sorting the site, but exactly how is a plan to agree with your team in advance. The point here is that a failed site is fixed by changing the site, not by asking the pump to try harder.

Get help rather than battling on if the high with ketones is not improving, if you are being sick or cannot keep fluids down, or if you feel genuinely unwell. That is a call to your team or 111. And the emergency signs mean 999 or A and E, not more corrections: deep or fast breathing, breath that smells fruity, severe tummy pain, vomiting, drowsiness or confusion. Those are diabetic ketoacidosis and they do not wait.

What varies

What makes a high stubborn

Delivery failure is the one to suspect first when a high will not move despite correcting, because more insulin cannot fix insulin that is not arriving. Illness is the commonest innocent reason and means your needs have risen rather than your insulin failing. And a lump you have been injecting into is an easy-to-miss cause, because those areas feel less and get used more.

a failed pump sitea kinked cannuladamaged insulinan injection lumpillnessa fatty mealstress or a missed dose
Real-life examples

How it plays out

Examples, not instructions or doses.

The site that had failed

Correction after correction with no effect, because the cannula had kinked. The fix was a new site, not more insulin.

The high with ketones

A stubborn high plus ketones and feeling rough. The moment for the sick day plan and getting help, not another go.

The stacked crash

Repeated corrections that all landed at once when the site was replaced. Give insulin time, and suspect delivery when it seems to fail.

What to notice

Worth paying attention to

That a stubborn high often means insulin is not getting in: a failed site, a kinked cannula, a lump, or damaged insulin
That checking for ketones is the step that decides whether this is an inconvenience or the start of an emergency
That correcting again and again risks stacking insulin and a hard crash into a hypo, often hours later, when a failed site is fixed
That a high with ketones plus feeling unwell means following your sick day plan and getting help if it does not improve
That a pump user often switches to a pen while sorting a failed site, exactly how being a plan agreed with the team
That deep breathing, fruity breath, tummy pain, vomiting or drowsiness with a high is DKA and means 999 or A and E
What to ask your team

Questions that make an appointment useful

"Can we write a sick day plan for when a high will not come down?"
"What ketone levels should make me act, and what should I do?"
"As a pump user, when should I switch to a pen and how?"
"How long should I give a correction before assuming it has failed?"
"At what point do I ring you, 111, or 999?"
Sources